Turnitin is seeking a high-energy, flexible, and detail-oriented Onboarding Consultant (COA), who possesses a passion for helping customers navigate change management through customer training and consultation, sharing best practices and facilitating implementation. The Onboarding Consultant will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Global Customer Onboarding.
Responsibilities:
- Own end to end onboarding process for all assigned customers including change management, implementation, integrations, training, usage, and adoption
- Review new customer contracts and ensure all relevant information is documented
- Ensure databases are correctly configured for assigned clients
- Align with Sales, Customer Success and assigned clients to validate objectives and implementation requirements
- Assess customer knowledge derived from self-paced learning modules through consistent check-ins and touch points with assigned client and internal teams
- Host customized consultative training session...
Turnitin, LLC
Turnitin is an AI-focused leader in the educational and research sectors, promoting academic integrity and innovation for over two decades
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