Regional Operations Manager

Job Description

Manages services provided to Technical Service accounts within assigned region in accordance with PSC policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for ensuring premier service is provided by local lab pack managers and teams on a consistent basis to Technical Service Accounts (service includes lab packs, on-site service, compliance assistance, special projects).
• Ensure compliance with program requirements and customer satisfaction in accordance with PSC policies, practices and procedures.
• Support sales department in the implementation of new accounts, presentation of services, response to inquiries and technical information.
• Support lab pack managers in local offices to better service clients through management of staff; including hiring, training, development, and performance in accordance with HR policies and practices.
• Provide support in the recruitment and hiring of field staff and program managers.
• Provide technical support to field staff and managers and assist in the content development and deployment of technical trainings.
• Performs other duties as assigned.
• Manage P&L of the service line within region and staff accordingly.

Requirements

Qualifications

EDUCATION/CREDENTIALS:

• BS/BA in science related field.
• Position appropriate training courses.
• Management and leadership experience.
• High Hazard, Radioactive skills a plus.

JOB RELATED EXPERIENCE:

• 7-15 years Technical Field Service / Lab Pack experience.

DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES:

• 40 hour OSHA training completed and current.
• Well-developed knowledge of Resource Conservation Recovery Act and Department of Transportation and TSCA regulations.
• Significant knowledge of technical requirements of lab-pack clients, including RCRA, DOT and OSHA regulations and requirements.
• Working knowledge of high hazard management, client on-site regulatory requirements.
• Ability to work independently using initiative and effective communication to solve challenges.
• Ability to analyze P&L statements, maintain and track EBITDA levels.
• Demonstrated experience in start-up operations.
• Moderate to extensive travel is required