Local Customer Support is the major point of contract for our Customers. You will use our ticketing tool (Salesforce) to handle a daily number of request and achieve mission by providing timely, qualitative and innovative answers with care and transparency, using a high level of communication skills. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.
Job Duties:
- Ensure a good quality of answers to our Customers regarding various subjects such as Content delivery, Payments and Reporting
- Make sure to give efficient solutions and answers in a minimal delay
- Training & Onboarding for Artists and Labels on our tools
- Master on work tools and internal process, pass all trainings and participating weekly meetings.
- Contribute to create resources in our knowledge base to improve the autonomy of our clients
Requirements
- Good customer communication skills with Care, Respect, Empathy
- Problem solving mindset
- Product knowledge
- Attention to detail
- Passionate about technology
- Fluent in English/Chinese
- Teamwork spirit
Believe
TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration, and a range of promotional services
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