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SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses.
The Team
The Functional Consultant is a pivotal member of the Customer Technology team, a dynamic group of 21 professionals within the larger Customer Technology Team, which encompasses 56 dedicated members across both technical and business spheres.
Within this structure, the Functional Consultant collaborates closely with data analysts, fellow functional consultants, and engineers, forming a collective force committed to platform excellence.
Operating in an Agile framework, this team is driven by the ethos of continuous improvement and innovation in the marketing technology realm. Regular Agile rituals like stand-ups, sprint reviews, and retrospectives underpin the team's workflow, fostering transparency and iterative improvement.
About The Role
The Functional Consultant – Sales & Service serves as a critical bridge between SEEK's business operations and the technical aspects of the Salesforce CRM platform. By ensuring seamless integrations and configurations tailored to SEEK's specific needs, this role contributes directly to the efficiency and success of the business.
Reporting to the Delivery Lead, the Functional Consultant works collaboratively across multifunctional business teams, including sales, customer service, and financial operations, spanning multiple geographical regions. By leveraging expertise in Salesforce platform, this role ensures a harmonised and effective translation of business processes into technical solutions, fostering stakeholder engagement and continuous platform optimisation.
Responsibilities
Essential Qualifications, Skills and Experience
Other Qualifications, Skills and Experience
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