Business Analyst-Salesforce Trainer

As a Business Analyst-Salesforce Trainer, you will:

● Create and deliver training materials for the various members of Access ASU.
● Conduct training sessions for end-users and stakeholders, both in-person and remotely, to ensure understanding and adoption of Salesforce solutions.
● Interface with members of other ASU departments (Enterprise Technology, Academic Enterprise Enrollment) to ensure alignment between new business processes and the technology available to support those business processes.
● Work closely with developers and technical teams to translate business requirements into training solutions within the Salesforce platform.
● Continuously assess training needs and opportunities for improvement, adjusting training materials and approaches as necessary.
● Provide ongoing support and guidance to users, answering questions and troubleshooting issues related to Salesforce usage.
● Assist other BA’s with gathering and document requirements with respect to other Access units.
● Review, understand and convert existing notes/documents to requirements document

Requirements

To be successful in this role, you need:

● Proven experience as a Business Analy...