The role IFS Site Reliability Engineer (SRE) exists within the Unified Support organization/division. By being a part of a shift operation, a SRE will contribute towards providing 24x7x365 support to IFS customers across the globe within the Engineering industry vertical.
As SRE, you will be responsible for handling functional and technical issues reported by the customers, service requests along with problem and change management. This role involves collaborating with various internal and external stakeholders to ensure problem-solution fit, which ultimately lead towards customer success. You will also play a crucial role in development and maintenance of IFS's products and internal systems.
Key Duties and Accountabilities
- Demonstrate proficiency in programming, debugging, and SQL skills
- Take ownership of functional/technical issues of customers’ and provide end-to-end resolution
- Ensure high levels of customer satisfaction at all times, whilst adhering to SLA, OLA, and KPI targets
- Collaborate with cross-functional teams to diagnose and troubleshoot complex technical issues
- Utilize technical expertise to develop innovative solutions and optimize product performan...
IFS
A billion-dollar revenue company delivering enterprise software solutions through a single cloud-based platform.
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