Senior Customer Solutions Advocate

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GENERAL FUNCTION:

Under moderate supervision, explores possible solutions and documents delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of the company’s commitments.

Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding solutions available to mitigate losses on various consumer products, utilizing multiple systems. Reviews potential solutions on all non-mortgage and/or auto products, utilizing multiple systems. May provide solutions on early, mid, or late stages (up to charge-off) of delinquency to include loss mitigation, foreclosures, repossessions, pre charge-off, charge-off, recovery, bankruptcy, and Agency liaison departments. Position has direct impact to prevent bank losses while providing an exceptional customer experience.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures...