Sales Associate

Responsibilities:

• Assist customers in planning their spaces using IKEA's planning tools.
• Explain the IKEA product features and guide the customer through the online planning/buying process, using my knowledge of IKEA’s services, such as delivery, assembly, installation, and financial schemes.
• Responsible for promoting IKEA's products and services, generating sales, and ensuring customer satisfaction.
• Optimize the customer shopping experience using general IKEA retailing knowledge, local market needs & range of presentation solutions that connect them.
• Working with cross-functional support teams (customer relations & service providers, interior design team, and other selling initiatives) to ensure a consistent and high-quality level of customer shopping experiences.
• Assist and ensure the customer in the end-to-end experience and ensure that customers have a positive experience and are satisfied with their final plan.
• Support customer-friendly and efficient execution of the payments, exchange & returns processes.
• Compile related online planning sales tracking & reports & booking tool reports monthly.
• Proactively follow up on customers' status, appointment booki...