Compliance and Quality Assurance Manager

As a Compliance and Quality Assurance Manager, you will play a pivotal role in enhancing regulatory compliance and upholding quality assurance standards within People Operations. You will focus on identifying compliance gaps and analyzing their root causes, developing and implementing strategies for continuous improvement, and managing the measurement of results to drive ongoing enhancements.

Key Responsibilities

• Compliance gap analysis and root cause investigation:
  • Conduct internal reviews across global People Operations to identify areas requiring improvement in compliance with SOX and other regulatory standards.
  • Analyze the root causes of these gaps by collaborating with internal teams such as People Technology, IT, Payroll, Audit, Internal Controls, and Finance to fully understand underlying issues.
  • Implement and maintain controls and processes to achieve compliance and uphold quality assurance standards, focusing on automation and integrations to streamline processes.
• Development and execution of action plans:
  • Develop and drive comprehensive action plans to address identified compliance and quality gaps, ensuring these plans integrate stakeholder management to align efforts across teams.
  • Collaborate with internal stakeholders, including Legal, to enhance compliance and quality assurance, ensuring all activities adhere to local, national, and international laws, regulations, and standards.
  • Facilitate communication between departments to ensure comprehensive understanding and alignment with compliance, SOX initiatives, and quality assurance objectives.
• Measurement and continuous improvement:
  • Establish data-driven and automated mechanisms and controls to continuously monitor the effectiveness of implemented actions and compliance standards.
  • Drive continuous improvement by managing a regular reporting cadence that evaluates the performance of ongoing initiatives and identifies areas for further enhancement, focusing on regulatory compliance and quality management.
  • Develop, maintain, and oversee compliance frameworks, policies, and procedures to ensure continuous adherence to legal requirements and quality standards.

Requirements

• Experience: At least 5 years of experience in auditing, compliance, or quality assurance, ideally within the HR space, with a demonstrated understanding of HR processes and compliance standards. Previous experience working with SOX regulations is considered a strong advantage.
• Education: Bachelor’s or Master’s degree in HR, Legal, Finance, Quality Management or a related field.
• Professional Certifications: Certification in accounting, information systems auditing, or similar is preferred but not mandatory. Whilst familiarity with structured methodologies like Six Sigma is valued, it is not a prerequisite as the nature of our work benefits from a more flexible and agile approach.
• Skills: Strong proficiency in integrated management software systems (e.g., Enterprise Resource Planning (ERP) systems), exceptional communication skills, and a proven track record of managing projects across diverse functional areas.