Support Engineer

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our product team as Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via calls, chats, and emails;
• Ensure timely and high-quality user support;
• Resolve technical issues and provide consultations;
• Maintain documentation of user inquiries and resolved problems;
• Adhere to established deadlines for task completion;
• Regularly provide updates on the status of tasks and projects;
• Collaborate with other departments for swift problem resolution.

What you need to succeed in this role:

• 1+ years of experience in customer/technical support;
• Excellent English skills (B2-Upper-intermediate level for both spoken and written);
• Strong troubleshooting and problem-solving skills, attention to detail;
• Analytical and research skills;
• Positive and responsible attitude;
• Excellent interp...