Senior Account Manager

Red Nucleus is hiring a Senior Account Manager to join our global team! This role can be full-time remote in the US or Canada.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of over 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work".

How You Will Contribute

In this position, you will be working with our Medical Communications team. For more information about our team, please visit MedComms | Red Nucleus.

The Senior Account Manager will be responsible for leading and managing accounts/large projects and team members managing smaller accounts:

• To drive organic business development for each allocated account/project to meet/exceed agreed revenue (fee) targets
• To assist in the development of strategic medical communication plans and their tactical implementation
• To develop mutually beneficial business relationships with key client stakeholders
• To ensure accurate and timely financial planning and reporting
• To deliver effective team management:
  • Delivering the highest quality of client service as measured by client delight
  • Providing expert client services guidance to all departments within the agency
  • Overseeing, and if appropriate, implementing training based upon personal development plans
  • Managing the overall resourcing and work allocation for the team
• Management of Account/Projects
  • Drive organic growth
  • Lead allocated accounts/projects to ensure all accounts/projects deliver excellence in client service
  • Drive continuous improvement on an account level in terms of client services and project management delivery
  • Meet the standards of quality for the outputs of the allocated accounts team
  • Work with scientific services lead to ensure that all projects are profitable and project milestones are met
  • Lead the financial forecasting approach, ensuring that forecasts are accurate and provided in a timely fashion to finance department and agency leadership
  • Help team members to prioritize their work in order to ensure company objectives are met
  • Ensure that all direct reports have current and meaningful objectives that are regularly reviewed to ensure their personal development
  • Develop plan to develop the team to meet the current and future needs of the business
  • Ensure 100% compliance with Red Nucleus and client standard client services procedures, including ethical standards

About You

• Understanding and ability to apply

  • Drug development process

  • Differential clinical benefits of each product

  • Development process of strategic medical communication plan and associated tactics including:

    • Publication plan
    • Gap analysis
    • Lexicon
    • Publication tactics
    • Medical affairs tactics

  • Minimum of bachelor’s degree in science in business related subject

  • Minimum of 3+ years’ experience in client services for a medical communications agency

  • Excellent written and verbal communication skills, strong interpersonal and leadership skills, ability to plan/organize and multitask

  • Ability to travel ([10%)

What You Will Enjoy at Red Nucleus

• Competitive pay, incentives, retirement, and income security programs
• Comprehensive benefits and wellness programs focused on healthy lifestyles
• Generous paid time off, employee assistance programs, and flexible work arrangements
• Performance-driven environment including professional development and transfer opportunities
• People-first culture fostering self expression, diversity, and a growth mindset
• Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones, and anything else that is meaningful to our employees
• Support of the community organizations you are passionate about
• Ongoing programs and events designed to bring our global team together

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

To learn more about working at Red Nucleus, please visit Careers | Red Nucleus.

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