HRIS Customer Success Consultant

💼 >1 year of experience

📍 Munich

🌍 Lucca is getting global! For this job, the level required in English is C1

About Lucca

Lucca Software provides SaaS solutions to optimize administrative and HR processes. We have more than 7’500 clients and 1’400’000 users all around the world (130 countries).

We design software solutions that provide simple answers to specific needs: time & activity management, HR management, employee engagement, expense reports. Our goal is to increase productivity while providing our clients with a simple, efficient and user-friendly experience.

Job Description

In order to continue our expansion in this market, we are looking for an HRIS Customer Success Consultant to join be the first member of our team in Germany. You will report to the German Country Manager. You will be a cornerstone of this new adventure!

Purpose of the job :

- Onboarding and implementing new customers in Germany.

- Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.

- "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Germany.

Details of the tasks :

Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:

Customer onboarding (project management and implementation)

- Satisfy a wide variety of customers in often complex and high-stakes deployments. (SME as well as Large Accounts).

- Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.

- Ensure that the deployment is completed on time and on budget as stipulated in the contract.

- Gather the customer's initial needs and suggest an appropriate response.

- Adapt our software to the customer’s local context in Germany.

- Train the administrators to use our software in total autonomy.

- Ensure the Go-live and the follow-up during the first weeks of use.

- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)

Follow-up of Key Accounts (support, account management)

- Keep a close eye on the satisfaction of your most important customers.

- Support these customers in case of level 2 issues.

- Carry out post-implementation check-ups.

- Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your German customers (lead generation).

- Be proactive in presenting new products that may address a customer's past issues.

Contribution to the localization and continuous improvement of the CS activity in Lucca :

- Participate in numerous cross-functional side projects.

- Adapt our offer and strengthen the market-fit of our solutions for the German market.

- Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)

- Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.

- Follow and participate in some projects from the pre-sales phase, supporting the sales team.

- Demonstrate autonomy and initiative in our agile mode of operation.

Preferred Experience

❏ You have a background in HR (degree in HR / first work experience in HR).

❏ Willingness to be a cornerstone in this adventure by contributing to the conquest of the German market.

❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.

❏ Comfortable and eager to work with local companies as well as with key accounts (C-Level).

❏ Native English speaker and a good command of English.

❏ Clear and structured oral and written communication.

❏ Taste for human contact and pedagogy.

❏ An aptitude for solving practical and sometimes technical problems.

❏ A sense of service and a taste for things well done.

❏ Knowledge of web technologies and their implementation is a plus. Otherwise, we will teach you.

Selection process (in German and English)

Step 1: Screening interview with HR (30')

Step 2: Interview with HRIS Consultant Leader (60')

Stage 3: Interview with German Country Manager (60')

Step 4: Our “Final Talk” (45')

At Lucca Software, you will find

- The stimulating environment of a fast-growing French Tech scale-up company with an international outlook, where the end user is at the heart of the design of the software.

- Stimulating development projects in the context of a new market launch.

- A strong corporate culture based on collaboration and empowerment (employee shareholding, transparency of salaries, decisions and results, culture of debate, collective rather than individual variable, etc.).

- Passionate teams that take issues seriously but without taking themselves too seriously.

- Come and join our company, which is on a human scale and whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.

- Our offers are open to employees who are recognised as disabled workers.