Technical Support Specialist

Join the fun at Meniga, where we're on a lively quest to revolutionise financial lives globally! Our aim? To transform the digital banking experience into an adventure, making it both enjoyable and engaging. With our cutting-edge solutions, we're already enhancing the digital banking journey for over 100 million users across more than 30 countries. Our vibrant team is a melting pot of talents, including ingenious coders, imaginative designers, skilled developers, strategic project managers, insightful product experts, and many more, all united by a passion for shaping the future of FinTech.

What we offer:

• Work in an agile environment

• Developing systems processing terrabytes of data

• Work in a company developing its own products

• A program of internal trainings

• Scandinavian work culture

• Ability to work 100% remote

Meniga is looking for a talented Technical Support Specialist to join our team.

About the Role:

Advance your career and gain valuable skills and experience working with great Team to support Customers using Meniga products around the globe. Your primary role will be to provide outstanding support to our Customers, specifically banks, that utilize our cutting-edge software products. You'll be responsible for installing and testing software releases, configuring environments, and providing valuable feedback to our engineering teams. This position provides an excellent opportunity to learn about our products from scratch and become an expert in the Personal Finance Management and financial data consolidation domains.

Responsibilities:

• Providing exceptional support to customers using our software products in real-time,

• Installing and testing new software releases in internal environments,

• Configuring environments using XML, SQL, JSON, and environment variables,

• Respond to customer inquiries and provide technical support offline (service desk tool, email) or online (troubleshooting sessions),

• Manage customer support tickets and track progress to ensure timely resolution,

• Collect data needed to do analyze the reported issues (internal knowledge base and documentation, targeted questions, database scripts),

• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues,

• Resolve customer issues related to installation, configuration, performance, and usage of Meniga products,

• Delivering constructive feedback to our development and product teams to identify and resolve bugs or other technical issues,

• Document knowledge in the form of knowledge base, technical notes and articles,

• Continuously learning about new product features and becoming an expert in the PFM and financial data consolidation domain.

Requirements:

• Degree in computer science or related field,
• Experience in customer support or technical support would be an asset,
• Very good communication skills in English, both verbal and written,
• Strong analytical problem-solving skills,
• Strong client-facing skills,
• General technical skills including SQL, .NET, Windows, IIS, network, security, and performance,
• Fundamental understanding of how software operates and the ability to read installation manuals,
• Experience with SQL databases and .NET programming language would be an asset,
• Familiarity with software development methodologies and tools,
• Ability to work independently and as part of a team,
• Comfortable working in a fast-paced environment with multiple priorities.