Journey Management Director

Healthcare’s helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

The Customer Experience Director will play a pivotal role in transforming our customer experience strategy by implementing and overseeing the journey management function. As a key strategic contributor within the Customer Experience team, this individual will be responsible for defining and optimizing customer journeys across all touchpoints. The ideal candidate will have a deep understanding of the healthcare staffing industry, exceptional strategic thinking abilities, and a proven track record in journey management and customer experience optimization.

Responsibilities:

• Customer Advocacy: Act as the voice of the customer within the organization, championing customer needs and advocating for enhancements to the customer e...