Regional Sales & Operations Manager

Job Overview: The Sales and Operations Manager will oversee the coordination of sales and operational activities to ensure the smooth functioning of the business. This role requires a blend of strategic thinking and hands-on management to drive sales performance, improve operational efficiency, and enhance customer satisfaction.

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies to achieve revenue targets and business growth.
• Analyze sales data and market trends to identify opportunities and areas for improvement.
• Lead and mentor the sales team, providing guidance and support to drive performance.
• Collaborate with marketing to create effective campaigns and promotional activities.
• Build and maintain strong relationships with key clients and stakeholders

Operations Management:

• Oversee daily operational activities to ensure efficiency and effectiveness.
• Develop and enforce operational policies and procedures to streamline processes.
• Monitor inventory levels, manage supply chain logistics, and ensure timely order fulfillment.
• Coordinate with various departments to ensure alignment between sales and operational goals.
• Implement and manage key performance indicators (KPIs) to measure and improve operational performance.

Financial Management:

• Prepare and manage budgets related to sales and operations.
• Analyze financial reports and forecasts to support decision-making and strategy development.
• Identify cost-saving opportunities and implement strategies to optimize expenses.

Customer Service:

• Enhance the customer experience by ensuring high-quality service and timely resolution of issues.
• Develop and implement customer service policies and procedures.
• Gather and analyze customer feedback to improve products and service

Reporting and Analysis:

• Prepare regular reports on sales performance, operational efficiency, and financial metrics.
• Provide insights and recommendations to senior management based on data analysis.
• Conduct market research to stay informed about industry trends and competitor activities

Requirements

• Bachelor’s degree or equivalent – preferably in Business Management
• Minimum 7 years of related experience
• Proficient in Microsoft Windows as well as Word, Excel and Power Point
• 2-5 years of previous management or supervisory experience – preferably in the construction industry
• Bilingual in English and French
• Proven leadership skills
• Effective written and verbal communication skills