Application Engineer

Position Overview

• Within the EMEA Applications Engineer Team, you are the primary interface between the client and INFICON, and must reflect our unwavering commitment to customer satisfaction.
• You are responsible for maintaining an excellent client relationship, and for resolving/escalating any problems/concerns encountered.
• You will work closely with other members of the Applications engineering team (EMEA, US, Asia).
• You will have frequent communication with Program Manager and Key Account Manager for your sites.
• You will work closely with the software development team including providing feedback on applications, communicating new feature requests, performing QA for new versions, and managing deployments.
• Travel may be required on average of 30%-50% but will vary based on projects’ status.
• Your focus will mainly be the installation of FabGuard sensor controllers and FabGuard setup, including troubleshooting of those.

Responsibilities

• Represent INFICON FPS to your clients both on site and on remote calls.
• Deploy and support INFICON's FabGuard Software.
• Create advanced data collection and analysis of tool-based Sensors, INFICON Sensors, and third-party Sensors for the purposes of Fault Detection and Classification using FabGuard.
• Provide written and oral feedback to the customer on applications work including process troubleshooting, data integration, and advanced analysis techniques.
• Provide written and oral feedback to onsite Program Manager on weekly activities, customer requests, needs and requirements.
• You will train end users, support client change management needs, test client requested application changes, and meet project budget and timeline.
• Be able to support regional sales by providing technical demonstrations and presenting product offerings in technical presentations.

Requirements

• Good human being, Team mindset.
• English (professional minimum) + one among French, German, Italian is a plus.
• Solid understanding of Semiconductor Processes and OEM tools including Lithography, PVD, CVD, ALD, Etch and CMP.
• Solid understanding of PC network and network troubleshooting.
• Knowledge of SECS/GEM is required
• Experience and understanding of Fault Detection and Classification (FDC), Statistical Process Control, Computer Networking, and Factory Automation in fabs is required.
• Experience with Tool Maintenance, Run-to-Run Control, and Industrial Engineering in fabs is preferred.
• Self-starter with strong self-management.
• Requires strong Analytical Skills and Critical Thinking to Solve Complex Problems.
• Effective communication skills.
• Ability to manage multiple priorities and projects at the same time.
• 3+ years’ experience in semiconductor manufacturing.
• Bachelor/Master of Science degree in Engineering, Physics, Chemistry, or related