Technical Writer

About Cognigy

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be leading the automation of conversations to make life easier for everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role

As a Technical Writer, you will be responsible for creating and maintaining documentation that is easy to read and covers the most recent version of our product. You will work in a fast-paced agile organization, where a document that was created today might need to be updated again tomorrow, because a new feature was implemented. You will be communicating with product designers and developers to understand product details, and at the same time also be working with our support engineers to create and update existing documentation based on queries arising from our customers.

Your Challenge

• Communicate with product designers and developers to understand product details
• Collaborate with technical staff
• Analyze and manage existing and potential content
• Make high-quality documentation that meets our standards, is appropriate and easy to use
• Produce and distribute tutorials to help end-users use our platform
• Interpret complex software/product features and functions and translate them into a concise, relevant, and readable format Assess and evaluate both user and employee needs, and the level of knowledge relevant to technical documentation
• Proofread and edit content created by other technical staff

Requirements

About you

• Proven work experience in Technical Writing of Software Documentation or a similar role
• Proven knowledge of working with vs code or similar, git and pull requests. Work experience with Azure DevOps is a plus
• Ability to translate highly technical information into easily understandable information for customers
• Excellent written skills in English · Ability to understand basic programming code
• Demonstrate a can-do approach both in mentality and in attitude
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Background in Engineering or Computer Science is a big plus

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more