Client Success Specialist

Act as an ambassador for Sincro in all external interactions
Provide answers to clients by identifying problems, researching answers, and guiding them through corrective steps
Work with Sincro peers around the globe to ensure a consistent and high-quality level of support for clients
Access all available resources including knowledge bases to aid in problem resolution
Maintain basic knowledge of OEM Programs, Products & Guidelines, and stay abreast of changes, updates and modifications
Manipulation of large data, both incoming and outgoing
Website domain management
Case creation via incoming customer email
Interaction with 3rd Party data partners
Participate in ad-hoc projects
Record, track, and document all internal/external interactions including all successful and unsuccessful decisions made, actions taken, and next steps, through to the final resolution
Demonstrate appropriate ownership/accountability for all cases worked and prioritize cases in accordance with level of urgency
Utilize personal organizational strategy in order to efficiently and effectively manage tasks and responsibilities
Perform post-resolution follow-ups to ensure issue is fully re...