UX Researcher

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

UX Researcher (India)

6-month fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client to work on redesigning their financial compliance tool.

We are looking for an expert UX Researcher with a great understanding of payments, financial security and can demonstrate good stakeholder management skills.

Role:

• Leading and executing various research studies that help shape product decisions from broad foundational strategies to evaluative UX development.
• Working closely with UX, PMs, PgMs and Eng to prioritise a growing list of bug and feature requests for existing product efforts.
• Provide a strong user-focused point-of-view in team meetings, product discussions, design reviews, and strategic research planning.
• Collecting and analysing user behaviour through qualitative studies, surveys, benchmark studies and online experiments.
• Communicate insights through clear communication and compelling storytelling to diverse audiences via presentations that multiple stakeholders can easily understand, including those unfamiliar with the project.
• Craft and conduct research studies based on team needs (could include usability testing, user interviews, concept testing, diary studies, intercepts, etc.).
• Plan and manage study sessions, including preparing study scripts and recruiting, screening and scheduling participants.
• Analyse qualitative and quantitative data.
• Contribute to research operations and research team tooling by helping to stand-up and own process, projects, and tools that further our best practices.

You:

• At least 6+ years of experience in an agency, financial services firm, and hyper-growth technology companies

• 3 years of applied experience in a digital product company with qualitative research methodology, including user interviews, usability evaluation, and concept evaluation on software user interfaces (e.g., apps, web, watch).

• Experience with longitudinal studies, qualitative interviews, surveys, bench-marking, or data visualisation.

• Understanding of product/market landscape.

• Demonstrated ability for selecting the right mix of methods to research questions and business goals and excitement to invent new methods when the right method does not exist.

• Ability to communicate complex concepts clearly and persuasively across different audiences and levels of the organisation.

• B.A./B.Des/B.Sci. in Interaction Design, Product Design, Human Factors, Cognitive Psychology, HCI/Computer Science, Sociology, Anthropology, or other field emphasizing human behaviour (preferred).

• Experience conducting semi-structured interviews, contextual field visits & cultural immersions.

• Keen visual design ability.

• Can adapt to changing schedules and priorities.

• Experience with Google Workspace tools i.e. Sheets, Docs, Slides.

• Experience with Figma and Adobe Premier Pro.

• Basic survey writing skills, interviewing skills, and ability to analyse data into reports (a plus).

• Exceptional verbal and written English communication and presentation skills.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.