Customer Support L1 Representative

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.

It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers.

With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit [https://simple.life/>

Right now we are looking for a talented Customer Support L1 Representative who will join our Customer Support team.

Main duties:

• Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)
• Work with users feedback
• Collaboration with the Community, QA, marketing and Development teams
• Turni...