AI Implementation Engineer

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and Fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta Tachyon offers

Rich digital-first cardholder experiences

Native embeddable banking support

Hyper-Personalisation Policy Engine to launch segment-of-one card programs

Web-based product configurators to launch in days vs. quarters

Rapid innovation & extensibility via APIs, event streams, and more

Modern & intuitive web-based back office experiences

Next-gen regulatory risk & compliance capabilities

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

• Synapse is Zeta’s digital banking experience team, building modern banking consumer experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions.
• We are seeking a highly skilled and experienced AI Implementation Engineer to join our dynamic team. The ideal candidate will be responsible for configuring and implementing AI solutions within the AWS Connect and AWS Lex environment. This role is pivotal in enhancing our customer interaction and support capabilities through innovative AI technologies.

What would you do here

• Design, develop, and implement AI solutions in the AWS Contact Center.
• Collaborate with cross-functional teams to integrate AI features and functionalities.
• Ensure seamless deployment of AI applications, including chatbots and voice recognition systems.
• Conduct regular system checks and updates to maintain optimal performance.
• Provide technical guidance and support in AI-related issues within the contact center.
• Stay updated with the latest AI trends and technologies relevant to customer support services.
• Assist in training staff and stakeholders on new AI tools and features.
• Monitor and evaluate the effectiveness of AI implementations, providing regular reports and insights.

What are we looking for

• Bachelor’s degree in Computer Science, AI, Machine Learning, or a related field.
• Minimum of 2 years of experience in AI implementation, particularly in a customer support or contact center environment.
• Proficient in Python and other relevant programming languages.
• Strong experience with AWS services, specifically AWS Connect and AWS Lex Solid understanding of AI principles and applications in a business context.
• Demonstrated experience in AI project lifecycle, from conception to deployment.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and collaboration skills.

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.