Business Analyst

Our client’s success is our success. And you make it happen

Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.

Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.

We are looking for a Business Analyst to join our Disputes squads within our Shared Services Domain.

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.

Reporting to the Product Owner within the Disputes Squad, this is a primarily a non-technical Business Analyst role. Focusing on transaction dispute processing, the role will focus on understanding and documenting the business requirements, processes, and objectives to ensure that our shared services solutions are effectively aligned with our Product roadmap and organisational goals. By analysing business operations and identifying areas for improvement, this commercially driven Business Analyst will drive enhancements that enhance efficiency, compliance, and client/stakeholder satisfaction.

About the Role:

• Work with stakeholders to understand needs, manage conflicts, and validate requirements.
• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements.
• Organise and synthesise stakeholder information, apply analysis techniques to understand pain points, and opportunities for improvement, create and maintain associated artefacts and ensure the artefacts meet quality standards.
• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.
• Develop and prioritise EPICs and user stories to capture business needs and break them down into actionable tasks for technical teams.
• Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts.
• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients
• Coordinate with vendors to ensure timely delivery of products and services that meet quality standards and business requirements.
• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.
• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.
• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value.

About You:

• At least 3 years' experience as a Business Analyst in the Banking or Financial Services industry, exposure to transaction disputes is highly regarded and will be favoured.
• Tertiary qualification in a relevant degree
• Advanced presentation and communication skills
• Strong analytical and conceptual thinking skills.
• Excellent interpersonal and communication skills with the ability to communicate with technical and non-technical audiences.
• Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications.

Join us at the forefront of payments

Why Cuscal?
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

Next Step
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.