Information Management Lead

As Information Management Lead you'll be responsible for information architecture, technical writing and localisation for products across Vista Group. This role encompasses non-marketing, client-facing information spaces and content to help users easily find and navigate through the information they seek to build their understanding of Vista’s product suite and to execute their tasks.

In performing this role, you'll consider:

• Users: their tasks and needs, information seeking behavior, levels of experience
• Content: types and mediums of information and material, volume, structure and localized versions
• Context: technology, goals, funding/resourcing and constraints

Proactive in seeking emerging tools and technologies you'll be able to evaluate gains in quality, efficacy and efficiency.

You will be data-driven, hands-on, future-focused and user-centric, with a track record of collaboration and leading teams through change.

Time allocation in the role would be approximately 70% on knowledge evolution and 30% on managerial activities; this will vary based on business needs.

About the role

• Information organization: Ensure users can find information quickly and easily, analyse and understand the content to include in the system, and categorize and structure the information in a logical and meaningful way, considering factors such as hierarchy, relationships, and user requirements. This organisation enables users to find information quickly and efficiently.
• Continuous improvement: Identify, evaluate and implement appropriate emerging technologies to advance the efficiency and effectiveness of the tools, function and content for the benefit of the Knowledge Services team and users, with a particular emphasis on AI large language models. Get hands on where required writing code to help prove concepts and get them live.
• User research: Work with the Product Design team to conduct ongoing research into Users, Content and Context to inform information architecture system design and content decisions to meet the requirements of client users and internal stakeholders. This will involve implementing and reviewing analytics and participating in user interviews and surveys.
• System documentation: Create and maintain documentation that outlines the system's information structure and navigation design. These documents may include site maps, wireframes, flowcharts, and user personas, taxonomies and metadata. Documentation serves as a reference for stakeholders and provides a framework for the implementation and maintenance of the information architecture.
• Content creation: Oversee the Knowledge Services team of Technical Writers and Localisation to ensure that content is created in a timely manner, in line with the system designed, and reviewed and updated to ensure it remains fit-for-purpose. This will involve overseeing task allocation and productivity and reviewing outputs.
• Lead and mentor team members to support their professional development, employee satisfaction (eNPS) and productivity.

About Vista

Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.

Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.

Requirements

About you:

• At least 5 years’ experience in an Information Management Lead, Information Architecture, or similar role
• Experience leading and managing teams
• Creating proof of concepts that quantitively improve efficacy and efficiency, and hands on code writing experience to help prove concepts and get them live
• Experience in designing, implementing and maintaining knowledge services (information architecture, technical writing and localization) for technology products and services (ideally SaaS-based)
• Experience identifying, assessing and implementing leading-edge tools and technology to assist knowledge services, particularly AI and analytics solutions
• Experience conducting various forms of user research and effectively actioning insights
• Relevant tertiary qualification

Benefits

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Excellent work/life balance, including a 4 ½ day working week
• Hybrid working (home/office based split, requiring regular weekly attendance in the Auckland office)
• Medical and Life insurance
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup

If this sounds like you, get in touch to find out more

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.