Director of Product Management

Tapcheck is seeking a strategic and experienced Director of Product Management, Card to lead our card product initiatives. This role will own the comprehensive card strategy and be accountable for both the long-term strategy and the near-term execution of Tapcheck’s card implementations. Our goal is to provide the right payment instrument product to the right customer at the right time and support them as they progress in their financial wellness journey. Our current priority is satisfying the payment instrument card scenarios for the “unbanked” and ”under-banked” consumer segments. This role will also plan for future debit and credit card products, including credit builder and rewards cards, to meet the diverse needs of our customers at all levels of employment and financial literacy. The ideal candidate for this role has deep experience and executional success in the debit and credit payment industry.

What You’ll Do:

• Develop and implement a comprehensive card product strategy tailored for debit and credit payment instruments, focusing on driving adoption and engagement among unbanked and underbanked customers while aligning with Tapcheck’s business goals.
• Oversee the entire product lifecycle for card products, managing card design, production, activation processes, and ongoing cardholder support to ensure high-quality execution specific to the payments industry.
• Create detailed product requirements, prioritize features based on card network rules (e.g., Visa, MasterCard) and industry best practices, and make trade-off decisions considering customer needs, regulatory constraints, and business objectives.
• Conduct in-depth market research and competitive analysis, focusing on trends such as contactless payments, mobile wallet integrations, and digital card issuance to inform and adjust product strategy.
• Collaborate with cross-functional teams, including design, engineering, marketing, and finance, to ensure cohesive and integrated development and launch of card products.
• Develop and execute go-to-market strategies with targeted product positioning and messaging, highlighting unique card features such as rewards programs, cashback offers, and fraud protection.
• Engage with key stakeholders, including card networks, processors, and regulatory bodies, to ensure product priorities align with industry standards and compliance requirements, facilitating regular updates and reviews.
• Establish and track KPIs relevant to the card payments industry, focusing on metrics like card activation rates, transaction volumes, customer acquisition costs, and retention rates to drive continuous product improvement.
• Ensure regulatory compliance and operational efficiency by implementing robust KYC and KYB processes, maintaining PCI DSS compliance, and adhering to relevant financial regulations, with regular reviews to mitigate risks.
• Manage partnerships with card issuers like Marqeta, navigating challenges such as card issuance speed, payment gateway integration, and handling chargebacks, ensuring these partnerships support Tapcheck’s operational and compliance needs.

What You’ll Bring

• Extensive product management experience with 8+ years in the card, banking, and payments industries, specifically in debit and credit card products, payment processing systems, and financial services.
• A strong educational background with a Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field; an MBA is preferred.
• Deep understanding of payments industry trends, consumer behavior, and the regulatory landscape, including PCI DSS, AML, KYC, and KYB regulations, serving as an internal subject matter expert.
• Excellent communication skills, capable of presenting complex ideas to both technical and non-technical audiences, including engineers, executives, and external stakeholders.
• An analytical mindset with proficiency in data-driven decision making, using OKRs and KPIs to guide product development and measure success.
• Proven leadership skills with a track record of managing cross-functional teams, particularly in leading “Mission Teams” that include engineering, marketing, sales, customer service, and product.
• Familiarity with modern product management tools and methodologies, such as Atlassian, DevOps, Amplitude, and Omni.
• Expertise in market research and competitive analysis within the card payments industry.
• Proven ability to manage relationships with key stakeholders such as card issuers, payment processors, and regulatory bodies.
• A proactive approach to staying current with emerging technologies and trends in the payments industry, integrating best practices into product development.

This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

About Tapcheck:

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done:

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.

Benefits:

• Competitive Base + Bonus + Equity
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Match

Compensation: $220,000-230,000 + bonus + equity. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.