Customer Success Manager

Job Summary

In the Customer Success role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

Our team of expert trainers have designed an onboarding program to equip you with the knowledge and skills required to successfully get out of the starting blocks. Over the first 3 months of joining Darktrace our education team will provide training across multiple topics and disciplines ranging from Industry, Technology and Product all the way through to Systems, Process and Soft Skills training. Our team at Darktrace are here to help and support you every step of the way as you begin your career at Darktrace.

Key Duties & Responsibilities

• Manage a portfolio of 35-45 existing Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR).
• Regularly conduct business reviews with client ex...