Credit and Collections Specialist

The Credit and Collections Specialist is a well experienced representative and a leader; a C&C will maintain all retailer accounts while safeguarding our company assets, will oversee active analysis fulfilling internal customers in Lieu of Account MGRS inquires maintaining assertive and confident, implementing their best customer service with courteousness, professionalism and trustworthiness to protect epay’s investment in Accounts Receivables.

Responsibilities

· Onboarding New Business Agreements for new Direct Retailers and Master Agents. Review, analyze and approve extended credit on behalf of epay for all new Direct Risk business.

· Provide highest-level customer service regarding collection and customer account issues, responding to external and internal inquires in timely manner.

· Expeditiously resolve customer issues, process refunds, review payment discrepancies, and account adjustments.

· Assist in daily operations of the accounts receivable department.

· Analyzing and assessing the creditworthiness of account/client using external credit risk management tools/reports.

· Monitor accounts to identify outstanding debts, follow up on account receivable and work out payment plans for past due accounts according to the script and processes established.

· Making outbound collection calls for accounts receivable portfolio in a professional manner while keeping and improving customer relations.

· Reporting to management performing analysis and providing supporting documentation as needed.

· Document and assist in continuous improvement of processes to improve the quality of work, reduce costs, and decrease time spent on tasks as it relates to cash receipts, collections and cash application.

· Present credit findings and recommendation to Senior Credit and Collections Specialist.

· Establish and maintain effective working relationships with retailers and other epay internal teams.

· Responds to telephone inquiries and assists in solving questions related to the status and other inquires of customer accounts.

Requirements

• Excellent listening, verbal, and written communication skills with professionalism.
• Analytical skills.
• Attention to detail is required.
• Ability to interact and communicate with people over the telephone.
• Organized, flexible and resilient when trying to resolve a debt.
• Ability to multi-task in a fast-paced environment.
• Solid understanding of finances.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to manage time effectively and adapt to changing priorities without supervisor supervision.
• Possess strong data entry and organization skills.
• Proficient in Microsoft Office: Word and Excel, and other tools used to assist with collections.

· Knowledge of computerized accounting systems (in English).

· Advanced excel knowledge.

Education & Experience:

• High school diploma. University studies background in accounting, business administration, or finance (preferred) will be a plus.
• Experience in account reconciliations and managing large amounts of information.
• 1-2 Years in financial services or related field (preferred).

Benefits

• 40 hours per week
• 2 days off
• Life insurance 100% covered
• 50/50 Health insurance (optional)
• 50/50 Half scholarships (option)
• Annual salary appraisal
• Internal savings and credits association
• Christmas bonus above the law