Learning and Development Specialist

We are seeking a dynamic Learning and Development Specialist to join our team. You will design, develop, and deliver impactful training programs that enhance the skills and knowledge of our providers and call center staff. You will be instrumental in creating a high-performance culture by aligning training initiatives with organizational goals.

How you will make an impact

• Develop programs and curriculum for providers and call center staff that aligns with program needs, considering approach and delivery of trainings
• Provide effective and efficient remote trainings for program staff
• Responsible for the creation and maintenance of training materials, including on the job support references. Excel at integrating system content and behavioral change content into materials
• Partner cross functionally with internal stakeholders to ensure proper understanding of program and workflows to create necessary and accurate trainings
• Design assessment tools, Analyze the effectiveness of training sessions and develop appropriate modification if needed
• Collaborate with staffing partners to conduct training needs assessments, identify training opportunities and schedule appropriate training sessions
• Develop systems to monitor and ensure employees are performing their responsibilities according to the training
• Provide support and mentoring for new providers and agents while conducting an evaluation and identifying sections where improvements are needed
• Create and maintain the program s SharePoint site
• Upload training content to accessible and centralized locations (e.g., SharePoint, LMS)
• Prepare and Facilitate Train the Trainer (TTT) approaches for staffing partners or as needed, responsible for creating and maintaining resources used for TTT as well

What we are looking for

• Education: Training and Development, Instructional Design, or a related field
• 5+ years of experience in training design, development, and delivery
• Proficiency in MS Office suite of applications like Word, Excel, PowerPoint, and Outlook etc
• Proficiency in Learning Management Systems (LMS) and SharePoint
• Strong understanding of instructional design models and adult learning principles
• Excellent written and verbal communication skills
• Must be able to excel in a fast-paced environment
• Ability to manage multiple training projects and meet deadlines
• Strong organizational and project management skills
• Flexibility to provide trainings outside of M-F 8-5 to accommodate provider schedules
• Experienced working in agile and iterative environments, willingness to adjust as needed