Sr. Community Operations Associate

Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 85 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!

The Sr. Community Operations Associate will work with our community support team on user inquiries and reports, and user support systems improvements. You must be detail-oriented, tech-savvy, and self-motivated.

This is a 6-month full-time, temporary role

Responsibilities

• Build strong relationships with Wattpad community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports; handle escalated support inquiries re...