Dedicated Customer Success Manager

About Dedicated Customer Success

The Dedicated Customer Success team focuses on supporting our current customers as their businesses grow and their needs change. We do this through cultivating an ongoing professional relationship and conducting proactive outreach to our customers during key moments in their lifecycle to drive more feature adoption and extend the customer tenure and lifetime value with Gusto.

Like a private business banker, you will be the go-to advisor for our clients to help them sustain growth through optimal utilization of the Gusto People Platform.

We are looking for a Dedicated Customer Success Manager to join our Customer Success team at Gusto. You will work to drive customer education and feature adoption, maintain customer satisfaction, and increase retention with our largest and fastest growing customers. You will be part of our founding team that will grow into a best-in-class customer success engine for our highest value customers.

Together we will be at the leading edge of our efforts to increase customer love, eradicate customer pain, and create a holistic, integrated customer journey. Our customers’ success is Gusto’s success.

**Here’s what ...