Client Operations Support Specialist

Key Responsibilities:

• Manage customer HR and Payroll processes, including employee onboarding and offboarding to ensure a seamless transition and setup.

• Ability to conduct first-level root-cause analysis for process and technology issues.

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

• Assist clients with the usage and optimization of company products and services.

• Monitor and track client issues, providing timely updates and resolutions.

• Collaborate with internal teams, including sales, technical support, and product development, to address client needs and enhance service delivery.

• Maintain accurate and detailed records of client interactions and support activities.

• Prepare and deliver regular reports on client operations and support activities.

Qualifications

• Bachelor's degree required.
• Strong English language proficiency is required, other languages are a plus.
• Proven experience in operations support or a similar role.
• Customer Support, Human Resources, and Payroll experience (Plus).
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) ticket management systems; and other support tools required.
• Technical proficiency and the ability to quickly learn new systems and software.