Key Responsibilities:
• Manage customer HR and Payroll processes, including employee onboarding and offboarding to ensure a seamless transition and setup.
• Ability to conduct first-level root-cause analysis for process and technology issues.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Assist clients with the usage and optimization of company products and services.
• Monitor and track client issues, providing timely updates and resolutions.
• Collaborate with internal teams, including sales, technical support, and product development, to address client needs and enhance service delivery.
• Maintain accurate and detailed records of client interactions and support activities.
• Prepare and deliver regular reports on client operations and support activities.
Qualifications
- Bachelor's degree required.
- Strong English language proficiency is required, other languages are a plus.
- Proven experience in operations support or a similar role.
- Customer Support, Human Resources, and Payroll experience (Plus).
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) ticket management systems; and other support tools required.
- Technical proficiency and the ability to quickly learn new systems and software.
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