Technical Support Specialist

The Vision-Box World…

Join us on our exciting journey and become part of our innovative future!

At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.

We have changed the way passengers travel through airports and travel hubs around the world and are driving the next phase of global innovation in biometric automation. We develop state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, delivering premium customer experiences and high quality services to our customers.

As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.

We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.

As a Technical Support Specialist, what are you going to do?

• Roll out, installation, testing and configuration of new systems;
• Supporting the setup of exhibitions and demonstration activities;
• Perform hardware, firmware and software updates at toucpoint level, including licenses and patches;
• Perform hands-on troubleshooting at the touchpoint level;
• Liaising with customer on site, remotely and proactively communicating with TSS Coordinator, SDM and PM, escalating issues and identifying areas where service can be improved;
• Develop knowledge arcticles for the Knowledge management DB;
• Being compliant with company policies including Health and Safety, Vehicle use, Expenses etc;
• Ensure that Environment and Health&Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all the compulsory trainings related with them;
• Comply with the information security and data privacy policies and procedures adopted by Vision-Box. Report any information security or data privacy incidents or weaknesses immediately. Complete all the compulsory trainings related with information security and data privacy;
• Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.

What are the skills and professional experience we’re expecting from you?

• Experience working with Windows Operating Systems;
• Experience of supporting systems remotely, and building PC’s or servers;
• 2 years of related professional experience;
• MS Office skills;
• Experience of diagnosing hardware and software related faults;
• Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment;
• Experience of software product support and with complex troubleshooting skills;
• Experience of working within an international culture;
• Experience of working in an ITIL service environment;
• Experience of working in Airports, Security or similar environments (nice to have);
• Ability to work under pressure, problem solving, time management and autonomy;
• Fluent in English;
• Availability to travel.

Some of the cool reasons to work with us:

Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;

Recognized in the market as leaders in innovation, we’ve won awards in all parts of the globe. We want people who can make a real impact;

We’re a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;

We’ve grown rapidly in the last 10 years and offer opportunities to travel to some of the world’s most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.