Client Service Manager

Are you an expert in ensuring high customer satisfaction through professional service? We need you and your skills!

SEB is a leading northern European financial services group, a large organization with many areas in which one can accelerate, drive, or support our core business. Bring an entrepreneurial mindset, passion for learning, and a collaborative nature, and you will have the opportunity for a long and exciting career here. Does that sound like a fit for you?

You will be a part of a highly skilled, customer-centric and dedicated team. Cash Management Client Services is perceived as an easily accessible, relationship focused business partner for SEB’s corporate clients. In this role, CSM is responsible for managing a dedicated portfolio of clients, building long-term meaningful relationships, having extensive knowledge in the field of Cash management and a wide network of SEB’s internal product and service specialists.

Learn more about Cash Management Department and meet your future colleagues:

[https://www.seb.lt/en/career/seb-global-services/cash-management-client-services>

As a Client Service Manager, you will be responsible for:

• Building high-level knowledge and good relations with clients

• Taking ownership of the complete post-sales life cycle of our clients

• Effective communication with clients and colleagues across SEB on daily basis

• Preparation and delivery of various documentation and reports

• Running implementations of certified products & channels for existing and new clients

• Coordinating legal discussions regarding product agreements

To thrive in this role, we believe you have:

• 2+ years of experience in financial services industry, preferably in Account Management, Client Services or Sales

• Fluent English language skills (both written and verbal)

• Ability to develop client relationships and provide creative and flexible solutions for customers

• Ability to make decisions and conduct courageous conversations

• Incident handling and problem-solving skills

• Proven strong service orientation with excellent organizational skills

• Ability to effectively communicate with all levels of stakeholders within and outside of the organization

• Knowledge of Cash Management products and services would be an advantage.

What we offer:

• Entrepreneurial Scandinavian environment: work-life balance, hybrid way of working, international working environment, empowering culture. Friendly and welcoming teammates, top-class client network and projects or other.
• Growth culture: extensive training and learning opportunities, additional learning platforms, local and international internal mobility possibilities, long-term stability. Learn to deliver world-class service to customers, possibility to help transform an industry, and put an impact on social or environmental issues or other.
• Modern environment: innovative company in forefront of technology, challenging, cutting-edge work, excellent office environment, agile and modern ways of working.
• Additional monetary benefits: paid seniority vacation and volunteering days, allocations to Your pension fund, profit sharing programme, and additional health insurance.

€2,400 - €3,600 a month

The above indicated range is the monthly salary range for this position before tax deduction. The final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.

Do you want to be a part of SEB? Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.

We are looking forward to your application by September 8, 2024.

Since we select candidates continuously, feel free to send in your application before the deadline.

Learn more about working at SEB here: [https://www.seb.lt/en/gs>

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.