Customer Success Specialist

• Join a worldwide leading educational video company
• Drive relationships and enhance video learning experiences for schools
• Full time, permanent role, hybrid working in our Pyrmont office and remotely

Why Join Us?

Do you want to make a positive impact on the education of future generations? If the answer’s yes, then we want you here at ClickView. We believe in using the power of video to transform traditional education, allowing students and teachers to foster a creative and innovative educational environment, from wherever they are.

At ClickView, we look for passionate professionals who are seeking a hands-on role in a dynamic organisation. In turn, we invest in our staff to enhance overall team performance and achieve growth together. You can expect support and investment in your future career plus the day-to-day benefits of an open plan and vibrant work environment.

Are you ready to take your first step with us?

The role:

The role of the Customer Success Specialistis to nurture and grow the relationships with new and existing ClickView customers & to support a high performing Customer Success team to provide optimal customer success and satisfaction using ClickView products and services.

The Customer Success Specialist will play a pivotal role in retention and renewal of the existing customer base, and will make a significant contribution to business success through hitting customer satisfaction key results.

Your responsibilities include:

• Respond to the renewals console within 24 hours
• Process renewals and send invoices for all committed customers
• Monitor renewal reminders and triage as required
• Make outgoing phone calls to lock in meetings with customers for Customer Success Managers to attend
• Support Customer Success Managers with customer renewal follow based on forecast stage
• Provide weekly renewal report progress to leaders
• Process new sales within 24 hours of handover from sales team
• Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessary
• To accurately document all actions and information on cases and requests
• Share information and actively assist other team members to deliver quality outcomes for customers

Requirements:

• 2 years' experience in a customer facing role, with superb customer service skills
• Experience in renewals or sales support beneficial
• Exceptional written and verbal communication skills with strong attention to detail
• Strong ability to build and foster relationships
• Customer centric in mindset and implementation
• Ability to problem solve and think critically

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
• Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
• Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health 💰
• Learning and Development budgets - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️
• Generous parental leave policy - we offer an additional 16 week’s full pay 🚼
• Regular social events and conferences - We celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily 🥂