Customer Implementation Specialist

Our client is an established B2B HeathTech platform based in Newmarket, Ontario that was recently acquired. We are recruiting for a Customer Implementation Specialist to join their team, where you'll be working with new customers to onboard their teams to the innovative platform.

On-site/Hybrid role - 3x/week. ~$60k Total Cash Comp + Benefits.

Responsibilities:

-Manage the full-cycle implementation process for new customers, starting from initial contact to go-live and beyond.

-Develop and maintain detailed project plans, timelines, and documentation to ensure all tasks are completed on schedule.

-Serve as the primary point of contact for customers during the onboarding phase, addressing any questions or concerns promptly.

-Conduct thorough needs assessments and gather requirements to customize solutions that meet customer specifications.

-Provide training and support to customers on the use of our products/services, ensuring they are fully equipped to utilize them effectively.

-Collaborate with internal teams (Sales, Product Development, Customer Support) to ensure alignment and address any issues that arise during implementation.

-Monitor project progress and provide regular updates to customers and internal stakeholders.

Qualifications:

-1+ years of experience in a customer-facing role, preferably in implementation, project management, or technical support.

-Excellent communication and interpersonal skills, with an innate desire and ability to grow healthy, strong, and lasting customer relationships.

-Technical aptitude with the ability to understand and explain complex concepts to non-technical users.

-Problem-solving mindset with a proactive approach to identifying and addressing challenges.

-Detail-oriented and highly organized, with a commitment to delivering high-quality results.

-Ability to work independently and as part of a team in a fast-paced environment.

-Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule