ā¢ Following our Business Code of Conduct and always acting with integrity and due diligence
ā¢ Identifying operational improvements and finding solutions by applying CI tools and techniques
ā¢ Responsible for completing tasks and transactions within agreed KPI's
ā¢ Knows and applies fundamental work theories/concepts/processes in own areas of work
ā¢ Resolving user queries in a timely manner and have attention to detail to identify issues
ā¢ Need to work in UK shifts and weekend working
ā¢ Responsible for voice and ticket contact
ā¢ Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively
ā¢ Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA
ā¢ Ensure that the query / issue is understood correctly "the first time" round and therefore; resolution should be accurate and address the query / issue adequately
ā¢ Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries
ā¢ Find opportunities for improving controls; recognizing financial benefits
ā¢ Ability to work as a great t...
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Tesco Bengaluru
Tesco Bengaluru is a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers
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