Senior Business Operations Analyst

Job Description

● Work on payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination.
● Manage business and ad hoc reporting using Excel & SQL, ensuring accurate and timely insights.
● Develop and maintain relationships with payment stakeholders to foster collaboration and innovation.
● Drive execution excellence with a customer-first approach to resolve pain points promptly.
● Monitor transaction success rates, analyze data, and implement enhancements for improved products and processes.
● Coordinate with Customer Support for issue resolution and maintain Bank and Network relations.
● Address internal queries and escalations related to payment transactions and collaborate with finance for reconciliations.
● Spearhead integrations and go-live activities with internal and external teams, ensuring seamless operations.
● Make critical business decisions, execute SOPs, and drive continuous improvements.
● Provide proactive insights, leadership, and guidance to improve monitoring and operational efficiency.

Requirements:
➢ Minimum work experience of 3-4 years in the operations/payment industry
➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
➢ Strong communication skills and ability to negotiate for one's requirements
➢ Advanced knowledge of Excel and SQL
➢ Qualifications - B.Tech/MBA preferred