Account Manager

Account Management & Sales Growth:

• Manage and grow a portfolio of key accounts in the Semi-Con sector, ensuring high levels of customer satisfaction and retention.

• Develop and maintain long-term relationships with key decision-makers and stakeholders within client organizations.

• Serve as the primary point of contact for all account-related inquiries, ensuring timely and effective communication.

• Identify and pursue new business opportunities within the Semi-Con vertical to drive revenue growth.

• Develop and implement account strategies that align with regional and company-wide sales objectives.

• Collaborate with the sales team to develop tailored solutions that meet the specific needs of each account.

Customer Satisfaction:

• Ensure all client needs are met and exceeded by coordinating with internal teams to deliver high-quality services.

• Conduct regular client meetings and reviews to discuss performance, address issues, and explore opportunities for additional services.

• Proactively identify potential challenges and implement solutions to enhance customer satisfaction.

Market and Competitor Analysis:

• Conduct market research to stay updated on industry trends, competitor activities, and customer preferences.

• Use market intelligence to identify new opportunities and potential threats to account growth.

• Provide regular updates to senior management on market conditions and account performance.

Reporting and Documentation & Client Feedback:

• Prepare and present regular account reports, including sales forecasts, performance metrics, and progress against targets.

• Maintain accurate and up-to-date account records in the CRM system.

• Provide detailed reports and analysis to senior management on account activities, challenges, and opportunities.

• Collect and analyze client feedback to identify areas for improvement.

• Implement changes based on feedback to enhance service quality and client satisfaction.

• Communicate feedback to internal teams to drive continuous improvement.

Contract Negotiation:

• Lead contract negotiations with clients, ensuring favorable terms and conditions for the company.

• Manage the contract renewal process to secure long-term commitments from key accounts.

• Ensure all contractual obligations are met and any issues are resolved promptly.

Performance Monitoring:

• Monitor account performance against agreed-upon KPIs and take corrective actions as needed.

• Implement performance improvement plans for underperforming accounts.

• Celebrate successes and recognize achievements within the team to foster a positive and motivated work environment.

Collaboration & Training and Development:

• Work closely with internal teams, including operations, finance, and customer service, to ensure seamless service delivery.

• Coordinate with the SEA sales team to align account strategies with regional business goals.

• Participate in cross-functional meetings to share insights and best practices.

• Stay updated on the latest industry developments, products, and services offered by the company.

• Participate in training programs to enhance sales skills and industry knowledge.

• Share knowledge and insights with team members to promote continuous learning and improvement.

Technical & Qualifications:

• Bachelor’s degree in business, Marketing, or a related field.

• Minimum of 5 years of experience in account management within the freight forwarding or logistics industry, with a focus on the Semi-Con sector.

• Proficiency in Mandarin/Chinese is essential for effective communication with clients.

• Strong communication, negotiation, and interpersonal skills.

• Ability to travel frequently across the SEA region.

Behavioural

• Customer-focused with strong relationship-building skills.
• Results-oriented with a focus on achieving and exceeding targets.
• Proactive and able to identify new business opportunities.
• Adaptable and responsive to market changes.