Operations Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

We’re currently searching for Operations Manager, Finance & Treasury Systems who will work together with the Finance & Treasury Systems team that manages a complex SOX compliant infrastructure with many inter-related components that provide the repository of financial information required to support the Source of Earnings and other general ledger financial reporting at MFC. They also support the Enterprise-wide critical cash management and treasury solutions including the banking interfaces.

There are over 4,000 global users of Finance & Treasury systems worldwide; peak usage occurs during local banking hours and during the quarterly financial reporting cycle. The key responsibilities of the area are data governance; ongoing operational support (including monitoring, setup, and end user support); application development; supporting global financial process change initiatives and leading change throughout the business units; implementing changes and upgrades to all systems supported by IFS; maintaining a controlled, reliable, accessible, and stable financial reporting environment.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• At least 5+ years of people leadership, application support/management and stakeholder management experience.
• Strong understanding of service level management and deliverables.
• At least 5+ years of experience with at least 3 of the following:
  • Batch scheduling tools (CAWLA)
  • Unix and Unix scripting
  • Relational Database (SQL/Oracle)
  • Microsoft Azure and Azure Data Lake
  • Business Intelligence Software (Power BI)
  • Oracle Hyperion Essbase
  • JAVA
  • Python
• Experience with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
• Familiarity with ITIL4 Framework and ServiceNow platform
• Experience in supporting ERP tools (e.g. Infor Lawson, SAP)
• Working knowledge of CI/CD tools such as Azure DevOps, Jenkins etc.
• Working knowledge of FTP processes and network interfaces, HTML, XML, and industry standard parsers.
• A capacity for constant learning from both success and failure, remaining open to change and continuous improvement.
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Good verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.

On the job you will:

• Accountable for overall end-to-end team deliverables and SLA reporting.
• Work with GFT Lead in terms of overall strategy of the team.
• Lead people including shift leaders, SMEs and team members.
• Accountable in management and resolution of team level and technical escalations.
• Collaborate with Finance & Treasury business team and stakeholders to uncover pain points and opportunities to accelerate the delivery of new business value through software, infrastructure, and services.
• Effectively support Manulife’s complex Finance & Treasury systems and enhance existing processes for financial reporting in a large dynamic client server & intranet web environment.
• Maintain and support these delivery services, with accountability for production reliability and usage, and the delivery of new functionality.
• Support non-production and production operations and fixes.
• Work with support teams and vendor to implement fixes and changes.
• Work on a rotating schedule, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements.

**People Leader Role: Yes

Shift Schedule: Mid shift with flexibility to where required

Our commitment to you:

• Our mission: to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

** This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com.