Reporting to the Team Leader of Customer Care, the Customer Care - Agent Level 1 is responsible for handling our inbound/outbound international customer requests via telephone, email and chat. They will ensure that each touchpoint across the customer journey is engaging, efficient and effective. The Customer Care Agent I is a strong communicator, patient, focused, and dedicated in providing an exceptional customer experience.
Responsibilities
- Provide exceptional service to an upscale international clientele via telephone, email and chat while maintaining a positive, empathetic and professional attitude toward customers
- Offer assistance and solutions that will result in increased customer satisfaction
- Assist 40-50 customers a day and meet daily KPIs by maintaining a customer satisfaction score of 94% or above
- Provide order and returns status to customers and explain policies and procedures
- Action customer orders
- Collaborate with colleagues when necessary to resolve customer complaints, and escalate as needed
- Provide feedback to the team and management about customer trends
Perks And Benefits:
- $19.00 per hour
- **Extended health and dental benefits, i...
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SSENSE
SSENSE is a global technology platform operating at the intersection of culture, community, and commerce
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