Admin Associate

I. PURPOSE

The Admin Associate will help scale and drive clear business insights to support to the Customer Care Manager in achieving PSG’s business goals and objectives.

II. DUTIES AND RESPONSIBILITIES

The role reports to the Customer Care Manager to execute the following:

· Data hygiene and ticket analysis for use in reporting to TG, BU, and ExCom

· Responsible for assessing, measuring, and analyzing Service Desk, Service Desk Admin, L1 Support and Spares and RMA KPIs for BSC.

· Manage programs and workstreams to improve data quality, enable process and discipline, and provide actionable insights.

· Provides operational help and support to the Customer Care Manager.

· Other duties as assigned by the Customer Care Manager

III. QUALIFICATIONS

A. Minimum Education

· Graduate of any 4-year bachelor’s degree

· Experience in relevant fields such as Information Technology, Operations, Business and Admin Management

B. Experience Required

· At least 1 year of experience

· Expert in MS Word, Excel, Outlook, and other Office 365 applications

· Technology savvy