Customer Success Manager

FactFinderFactFinder
Hybrid
SeniorManager
🇩🇪 Germany
Customer Success Manager
Customer success & support
 

  • Responsible for the development and establishment of long-term customer relationships in the UK and DACH region
  • Support of an assigned portfolio of customers
  • Consulting, presenting and selling our products and services according to customer needs
  • Close collaboration with internal departments such as consulting, development or service desk to ensure customer satisfaction
  • Working closely with agencies and technology partners to strategically develop our clients' businesses
  • Supporting your customers in achieving their e-commerce goals, their KPIs and objectives
  • Proposal preparation up to contract negotiations with decision makers
  • Executing sales campaigns on your own responsibility
  • Documentation of all sales activities and customer communication in our CRM system
  • Develop and maintain your own sales pipeline for KPI-based control and prioritization of activities
  • Interaction with C-level and with customers
  • 5+ years’ experience in similar customer and sales-oriented positions
  • Strong customer orientation, enjoy selling products that require intensive consulting, and have strong negotiating skills
  • Resilient & experienced; experience managing enterprise customer...
 

 

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