Manager of Strategic Partnerships

Passionate about precision medicine and leading innovative initiatives in the healthcare industry?

As genomic sequencing continues to revolutionize healthcare, Tempus is at the forefront of utilizing this data to reshape clinical settings. We are seeking a Manager of Strategic Partnerships to lead key partnerships and manage a growing team in our Customer Excellence division. In this role, you will drive strategic growth by overseeing high-priority customers and cross-functional initiatives that advance Tempus' mission of connecting the healthcare ecosystem.

Responsibilities:

• Lead and manage strategic partnerships with high-priority customers, overseeing all aspects of relationship management and growth initiatives.
• Develop and foster strong relationships with key stakeholders at customer organizations, including C-level executives, ensuring alignment with Tempus’ strategic objectives.
• Manage and mentor a team responsible for customer reporting, sample tracking, and handling critical client requests.
• Serve as a liaison between customers and Tempus’ Product, Engineering, and Operations teams, ensuring that customer feedback is integrated into product development and service enhancements.
• Lead cross-functional collaboration to achieve customer goals, leveraging internal resources across various departments.
• Analyze market trends and the competitive landscape, providing strategic insights and feedback to senior leadership.
• Own and drive key performance metrics related to customer retention, order completion, customer health, and partnership success.
• Demonstrate an in-depth understanding of Tempus' core products, workflows, and service offerings.
• Act as an ambassador for Tempus, embodying the company’s culture and values in all external and internal interactions.

Skills:

• Proven expertise in healthcare, with a focus on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology.
• Strong leadership and management skills, with a track record of successfully aligning organizational goals and customer objectives.
• Ability to cultivate and leverage cross-functional relationships to drive strategic outcomes.
• Adept at working independently while managing multiple complex projects with tight deadlines.
• Exceptional communication and presentation skills, particularly in engaging with executive-level stakeholders (CEO, COO, CFO).
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Required Education & Experience:

• Bachelor’s degree in a Science or Business discipline; an advanced degree (MBA, MS, PhD, or Healthcare certification) is preferred.
• 8+ years of client-facing experience in business development, alliance management, consulting, or a similar role, with demonstrated success in managing high-level partnerships and leading teams.

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