Welcomer

Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair…).

Greeting/Attitude: Always keep a smile on. A positive attitude is a must for all welcomers.

Follow up : The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.

Organization : She/he will ensure that her/his section is perfectly tidy at all times, that the stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.

C/I & C/O : The welcomer will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.

Communication : She/he will be attentive to all information received during the different briefings: daily morning Supervisor briefing, FO handover briefing (for afternoon shift) & Front Desk Committee. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The welcomer will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.

Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).

Executive Bookings & VIP: The welcomer will be attentive that each VIP guest or Executive floor booking is guided quickly to the 22nd Floor to benefit from all perks of the executive floor.

Guest requests follow up: The welcomer will be ready to help the guest with any request.

Handover : At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.

Selling / Up-selling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.

Privacy : The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.

Security : The welcomer has to know her/his duties & responsibility in the eventuality of fire.

To ensure that all the standards and procedures established are followed strictly.