Customer Operations Manager

Company Overview:

Woolf is the first global collegiate university that enables qualified organizations to join as member colleges and offer accredited degrees. We harness advanced technological solutions including APIs and SDKs to uphold high accreditation standards and support exceptional educational experiences.

Role Overview:

Woolf University seeks a passionate and results-oriented Customer Operations Manager with a strong understanding of product management principles and an eagerness to learn about educational technology. You'll play a key role in ensuring our member colleges have a seamless experience integrating with Woolf's technology suite, particularly Airlock, a critical platform for accreditation compliance and student engagement. We operate in a fast-paced environment utilizing Notion for project management, weekly sprints for task completion, and a collaborative approach to prioritizing work based on backlogs.

Responsibilities:

• Onboarding: Drive efficient onboarding processes for new member colleges. Develop and deliver training materials to empower college administrators and staff in utilizing Woo...