Claims Customer Service Specialist

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Job Posting Description

The opportunity

This position is responsible for providing assistance to customers on their claims-related inquiries, requests and concerns.

Responsibilities

• Carefully screen submitted claim requirements and accurately endorse the same to the Evaluation Team in a timely manner
• Provide clear, accurate and complete information to the customers by using the right methods and tools, following the team’s email handling guidelines
• Reply to assigned emails within the TAT commitment
• Actively monitor assigned PHClaims folder and work closely with teammates to ensure that emails are handled within agreed TAT...