Provider Care Representative

Position Overview:

A Zelis Provider Care Representative is responsible engaging with providers to facilitate the adoption of electronic payment solutions, enhance client satisfaction, and promote the use of Zelis Payments' products and services effectively.

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. This is a hybrid position, with an in office requirement twice a week.

Key Responsibilities:

Customer Communication: Field incoming calls and make outbound calls to medical and dental providers. Address inquiries related to payment processes and resolve any ongoing issues they may have. This involves explaining electronic payment options such as credit cards and direct electronic funds transfer (EFT).

ACH+ Enrollment Assistance: Assist providers in signing ...