At Moss, we help companies spend smarter. Weโre a place where aspiring, adaptable quick-thinkers thrive, and weโre set to become the next leading spend management platform in the European FinTech industry.
Our Customer Support team is seeking a Senior Customer Support Specialist (f/m/d).
Your role will be instrumental in facilitating a flawless processing of inquiries from our customers. This is an opportunity to gain a deep understanding of our product, solve complex and technical problems and provide a stellar experience to our valued business customers.
Your responsibilities Here's a bit more on what you can expect to be doing day-to-day:
- You independently handle customer support queries via calls, chat, and emails, acting as the first point of contact
- You gain insights about our customersโ needs through your interactions and channel these back to our product team to improve our customer experience
- You build cross-functional relationships with our Payment Operations, Underwriting, and Product departments, in order to be able to find fast solutions for our customers
- You validate, categorize and prioritize customer queries in order to process requ...
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Moss
A SaaS business founded in Berlin, helping over 2000 businesses in Germany, Netherlands and the UK to spend smarter with their leading spend management solution.
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