Technical Documentation Manager

We are looking for an experienced Technical Documentation Manager to lead a team of technical writers based in Procore’s Bengaluru, India Office reporting to the Senior Manager of Technical Documentation located in the US.

In this role, you will lead and manage a team of technical writers, providing mentorship and support in authoring clear and accurate English-language product related technical documentation that enables customers to setup, implement, use and manage our software effectively and efficiently. You’ll collaborate and align with other cross-functional teams to ensure our documentation meets the needs of technical and non technical users.

**What you’ll do:

• Hire, manage, and support a world-class team of local Technical Writers; focus on Managing Editor
• Manage with a results-focused approach that balances assignments across the team
• Provide team metrics to Sr. Manager
• Oversee and drive the development and maintenance of web-based and non web-based documentation assets, continuously improving content based on stakeholder input, customer feedback and industry best practices
• Collaborate closely with product managers, engineers, designers, and other stakeholders to ensure the team is aligned and able to work successfully
• Assist in defining documentation requirements, processes and priorities
• Ensure that Technical Writers effectively prioritize and fulfill content backlog request along with high-priority feature release work as well as other content, experiences, and process improvements required
• Help Technical Writers refine their writing skills by spot-checking content and providing coaching and editorial feedback.
• Actively engage product development teams to understand their needs and address any challenges or concerns related to documentation
• Identify opportunities for process improvement
• Ensure efficient collaboration with the rest of the customer education, documentation and product development and teams
• Foster a culture of collaboration and knowledge sharing within the technical writing team, promoting continuous learning and professional development.

**What we’re looking for:

• Bachelor’s degree or equivalent practical experience.
• 3+ years of experience managing or leading technical writers
• Strong technical aptitude with an ability to quickly learn new concepts and tools
• Proven experience in managing, mentoring, and training teams of Technical Writers
• Experience creating and managing online, production-level documentation
• Well versed in the technical communications industry best practices
• Self-motivated with robust organizational skills
• Substantial written and spoken English communication skills, including Plain English
• Experience with workflows and tooling used by engineering, operations, and product teams (Jira, Figma, Confluence, Github, etc.)
• Experience engaging with a wide range of stakeholders across a company, its customers and overall ecosystem
• Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
• Track record of effective technical writing leadership in a fast-paced, work environment