We are looking for an experienced Technical Documentation Manager to lead a team of technical writers based in Procore’s Bengaluru, India Office reporting to the Senior Manager of Technical Documentation located in the US.
In this role, you will lead and manage a team of technical writers, providing mentorship and support in authoring clear and accurate English-language product related technical documentation that enables customers to setup, implement, use and manage our software effectively and efficiently. You’ll collaborate and align with other cross-functional teams to ensure our documentation meets the needs of technical and non technical users.
**What you’ll do:
- Hire, manage, and support a world-class team of local Technical Writers; focus on Managing Editor
- Manage with a results-focused approach that balances assignments across the team
- Provide team metrics to Sr. Manager
- Oversee and drive the development and maintenance of web-based and non web-based documentation assets, continuously improving content based on stakeholder input, customer feedback and industry best practices
- Collaborate closely with product managers, engineers, designers, and other stakeholders to ensure the team is aligned and able to work successfully
- Assist in defining documentation requirements, processes and priorities
- Ensure that Technical Writers effectively prioritize and fulfill content backlog request along with high-priority feature release work as well as other content, experiences, and process improvements required
- Help Technical Writers refine their writing skills by spot-checking content and providing coaching and editorial feedback.
- Actively engage product development teams to understand their needs and address any challenges or concerns related to documentation
- Identify opportunities for process improvement
- Ensure efficient collaboration with the rest of the customer education, documentation and product development and teams
- Foster a culture of collaboration and knowledge sharing within the technical writing team, promoting continuous learning and professional development.
**What we’re looking for:
- Bachelor’s degree or equivalent practical experience.
- 3+ years of experience managing or leading technical writers
- Strong technical aptitude with an ability to quickly learn new concepts and tools
- Proven experience in managing, mentoring, and training teams of Technical Writers
- Experience creating and managing online, production-level documentation
- Well versed in the technical communications industry best practices
- Self-motivated with robust organizational skills
- Substantial written and spoken English communication skills, including Plain English
- Experience with workflows and tooling used by engineering, operations, and product teams (Jira, Figma, Confluence, Github, etc.)
- Experience engaging with a wide range of stakeholders across a company, its customers and overall ecosystem
- Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
- Track record of effective technical writing leadership in a fast-paced, work environment
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