Customer Success Manager

Procore is looking for Customer Success Managers to join our expanding Small Medium Business (SMB) team. In this role, you’ll create Procore experts and evangelists throughout our client's journey, from implementation to renewal. You’ll focus on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.

As a Customer Success Manager, you’re solely responsible for post-sales implementation success and long term adoption of a shared book of business. You’ll work with SMB clients to plan roll-out strategies, execute the implementation and onboarding of new accounts while maintaining and growing existing customer relationships. You’ll develop multiple new accounts at a time, manage client training, and create business processes. The role requires a deep understanding of Procore’s vertical and is a balance of independent work within a highly collaborative team.
This position will report to the Manager of Customer Success and is based in our Carpinteria, CA, Austin, TX and New York, NY office or remotely. We’re looking for candidates to join us immediately!
What you’ll do:

• Lead new clients through a successful implementation that focuses o...