Housing Management & Compliance Coordinator

Closing Date: Monday 26th August 2024

Job Title : Housing Management & Compliance Coordinator

Reports to: Youth Services Manager

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

1 x Permanent Position

1 x Fixed Term Contract - 12 months

Key Responsibilities:

• To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.
• To empower and show how to report repairs, keep property in an acceptable clean manner.
• To help maximize and retain young people’s income.
• To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
• To enable young people to pay their rent and service charge.
• To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
• To prepare a weekly report for the Manager detailing arrears triggered detailing the procedures and action taken.
• To take responsibility for safeguarding the welfare of young people.
• To collect and record rent and other payments in line with financial procedures.
• To inform support staff of any support needs or concerns you may have identified for young people.
• To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.
• To be responsible for arranging and conducting young people’s admissions visits to the service and the induction of new residents.
• To support and assist young people to maintain their accommodation to an acceptable standard.
• To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.,
• To support any future initiatives to support young people and also the organisation to maximize income.
• To work closely with support staff to deal with any breached of tenure in line with procedure/policy.

To be flexible by being available out of hours providing on call on a rota across several services to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.

Leading the Team:

• To contribute to the development of a cohesive and effective staff team.
• To contribute to the induction of, Progression Coaches, Housing Management Workers, House Keepers, Volunteers, Students and Trainees, including day to day supervision and performance management.
• To work as part of a team, providing cover for colleagues as required by the line manager and to participate in providing an on call system and duty cover. This will include working anti-social hours including weekends on a rota in order to be accessible to young people and to ensure necessary staff cover.
• Lead and contribute to team meetings
• Advise the management team of any concerns, changes or supplementary services needed
• To deputise in the absence of the Youth Services Manager as deemed appropriate
• To monitor service delivery and identity gaps or areas of improvement and provide detailed findings to the Youth Services Manager
• Be supportive and respectful to colleagues and management

QUALIFICATIONS:

Essential:

• Housing Management qualification
• NVQ 4 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent

ROLE EXPERIENCE:

Essential:

• Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.

Desirable:

• Working with volunteers/students